Today 8:00am-5:00pm
310 N Wilmot Rd # 210, Tucson, AZ 85711

Our Staff

Cynthia J Bergan, M.A., CCC-A

Licensed Audiologist

Cynthia is the clinic manager for the Tucson Wilmot branch of SoundPoint Audiology. Cynthia earned her Master of Arts degree in audiology from the University of Iowa, Iowa City. Her experience includes tinnitus research at the University of Iowa Hospital, working as a clinical consultant with a cochlear implant manufacturer and an audiology trainer at a leading hearing aid manufacturer.

Cythia provides a full range of hearing care services. Her expertise includes hearing instrument selection and fitting, tinnitus counseling, patient/family counseling regarding hearing loss and diagnostic audiology.

Cynthia J Bergan, M.A., CCC-A

Krystle Kraft, HIS

Hearing Instrument Specialist

Krystle is a native Tucsonan. She received her Bachelors of Science in Speech, Language and Hearing Sciences from the University of Arizona in 2013. Ms. Kraft is a licensed Hearing Instrument Specialist in the State of Arizona. She specializes in complete hearing evaluations, aural rehabilitation, hearing instrument fitting and family counseling on hearing loss. Ms. Kraft enjoys interacting with her patients and educating them on how hearing devices can help not only improve their lives, but the lives of their family and friends.

Krystle Kraft, HIS

Lydia Ortiz

Patient Service Coordinator

Hello I my name is Lydia. A little about myself I was born and raised in Tucson. I went to a Rincon High school, received my Associates in Criminal Justice but never pursued Criminal justice because my heart is in the medical field. I have been in the medical field for about 15 years and as a Patient service coordinator for about 5. I Love working and having interactions with people therefore I love what I do.

Lydia Ortiz

Dr. Kent Collins, Au.D.

Doctor of Audiology

Kent Collins is the Director of TeleHearing for the All American Hearing Network. He is a Fellow of the American Academy of Audiology and holds a Certificate of Clinical Competence from the American Speech-Language and Hearing Association. He is a licensed audiologist and hearing instrument specialist in several states throughout the country. Dr. Collins earned his Bachelor of Science degree in Communicative Disorders from the University of Wisconsin, Stevens Point, followed by his Master of Science in Audiology from Purdue University in West Lafayette, Indiana. He completed his education at Salus University in Elkins Park, Pennsylvania, where he earned his Doctor of Audiology degree. Dr. Collins specializes in adult diagnostic and rehabilitative audiology. His expertise includes hearing instrument selection and fitting, aural rehabilitation, and counseling. He has served as the President of the Minnesota Academy of Audiology and also sat on the Board of Directors. Dr. Collins grew up on a farm in rural western Minnesota and currently resides in the Twin Cities with his wife and two sons. He enjoys outdoor activities, sporting events, and landscaping around the house. Dr. Collins has successfully treated tens of thousands of patients throughout the country connecting them again with the sounds of their loved ones’ voices.

Dr. Kent Collins, Au.D.

Customer Reviews

The staff at Soundpoint Hearing is the best. They are friendly and very knowledgeable about your hearing needs and equipment. I only gave them 5 stars because there are not six.

Mitchell oomens, on Google+

The people there are great and I couldn't be more pleased with the Starky "MUSE" hearing aids. It's uncanny what those devices and the personnel there can do to improve ones hearing.

Richard Bruns, on Google+

Soundpoint Audiology provided me with outstanding service. My previous experience with hearing aids has been with the VA's services that do not compare to the level of testing provided by Soundpoint. The staff are pleasant and professional and you can expect excellent follow-up.

Thomas Dameron, on Google+

After wearing hearing aids for 15 years from 5 different providers, I have finally found my audiology home at the Wilmot Road office. The staff is courteous, professional and efficient. Krystle Kraft, my Audiologist, is caring and understanding of her patients needs as she wears a hearing aid herself. She...

John Fralc, on Google+

Great staff and very helpful with any problem we have encountered.

Mary Ann Miller, on Google+

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